NMCI Helpdesk

Navy/ Marine Corps Intranet, NMCI helpdesk is responsible in processing every Navy/ Marine Corps Intranet Move-Add-Change (MAC) transactions and other activities of NMCI users. Activities that NMCI helpdesk coordinate include transferring seats from one spot to another, downloading and removing software to any NMCI account, changing last names of end-users and other activities requested on contact points of NMCI Information technology and CTR or contracting Technical representative.

Calling NMCI helpdesk for problems may it be technical or other issues can be done. NMCI helpdesk employees and programs are equipped with sufficient amount of knowledge that answers needs.

More functions of NMCI helpdesk

Cryptographic Log-On  (CLO): NMCI helpdesk does all NMCI requests and queries asked by end-users in command and other NMCI activities. Requests include unlocking accounts of NMCI and guiding them solve access cards problems. NMCI helpdesk users are asked to login first.

Enterprise Software Management: NMCI helpdesk also delegate to CNIC Support that processes cost effective resolution manages the Enterprise Software lifecycle for CNIC. The Enterprise Software initiative exists to give a more cost-effective solution for large Commercial Off-The-Shelf software purchases made by the Navy regardless of major command. Examples include distributing and tracking of software purchased for CNIC.

Commercial Off-The-Shelf Application License Management: The CNIC Support Center manages several Commercial Off-The-Shelf application’s licenses. Examples include ensuring that all licenses are used prior to the expenditure of funds for additional software.

File Share Management: The CNIC Support Center acts as the CNIC File Share Manager. The CNICSC grants permissions to ECH III and IV level personnel for the management of their file shares. Also, the CNICSC suggests policy and procedure improvements.

Queries on NMCI helpdesk

There are also queries on NMCI helpdesk about how will NMCI clients find their asset Identification. According to the NMCI helpdesk, asset identification number is printed on an EDS sticker along with the NMCI seat or asset. NMCI seat or asset can be found on the front part of the desktop or laptop with ten numbers.

NMCI helpdesk assists more than 700,000 bonafide users to both standard software and hardware. They NMCI helpdesk team also implement services models for procurement of infrastructure, operations on network and field services for desktop. And also, NMCI helpdesk is responsible in maintaining and uplifting the security of NMCI network with the use of protocols intended for this purpose.

Functions of the NMCI helpdesk mentioned are just part of the major roles it exercises. In general, NMCI helpdesk works hand in hand with the NMCI team and coordinates with NMCI homeport to deliver quality services to its users.